This Privacy Policy is a template provided for illustration only and does not constitute legal advice. Before publishing a privacy policy for a live business, please consult qualified legal counsel to ensure it meets the requirements that apply to you.
1. Introduction
This Privacy Policy explains how HostFilya ("HostFilya", "we", "us" or "our") collects, uses, shares and protects personal information when you visit our website, create an account, or use our hosting, domains, email and related services (the "Services"). It also describes the choices and rights you have regarding your information. By using the Services you acknowledge the practices described here.
2. Information we collect
We collect information you give us directly, information generated as you use the Services, and information from a small number of trusted partners. This includes:
- Account information — your name, email address, company name, phone number, and login credentials;
- Billing information — billing address, tax identifiers, and payment details (card payments are processed by our payment providers; we do not store full card numbers);
- Technical & usage data — IP address, browser and device type, pages viewed, referring URLs, server logs, and diagnostic information;
- Cookies & similar technologies — identifiers stored on your device to keep you signed in, remember preferences and measure traffic;
- Support communications — messages, tickets and chat transcripts you exchange with our team.
3. How we use your information
We use personal information to provide, maintain and improve the Services; to set up and manage your account; to process payments and send invoices and renewal notices; to provide customer support; to detect, prevent and respond to fraud, abuse and security incidents; to comply with legal obligations; and, where permitted, to send you service updates and relevant offers. We rely on legal bases such as performance of a contract, our legitimate interests, your consent, and compliance with law.
4. Cookies & tracking
We use strictly necessary cookies to operate the site and keep you signed in, along with preference and analytics cookies that help us understand how the Services are used. You can control cookies through your browser settings and, where applicable, through our cookie banner. Disabling some cookies may affect how parts of the site work.
5. How we share information
We do not sell your personal information. We share it only as needed to run our business, including with:
- Sub-processors and service providers — such as data-centre operators, payment processors, email and analytics providers, and support tools that process data on our behalf under appropriate agreements;
- Domain and certificate authorities — registries and registrars when you register or transfer a domain, as required to provide that service;
- Legal and safety — authorities or other parties when required by law, to enforce our terms, or to protect the rights, property or safety of HostFilya, our customers or the public;
- Business transfers — a successor entity in connection with a merger, acquisition or sale of assets, subject to this Policy.
6. Data security
We use technical and organisational measures designed to protect personal information, including encryption in transit, access controls, network protection and ongoing monitoring. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
7. Data retention
We retain personal information for as long as your account is active and for as long as needed to provide the Services, comply with our legal obligations, resolve disputes and enforce our agreements. When information is no longer required, we delete or anonymise it. Backups containing your data may persist for a limited period before they are cycled out.
8. Your rights
Depending on where you live, you may have rights under laws such as the GDPR or CCPA, including the right to:
- Access — request a copy of the personal information we hold about you;
- Correction — ask us to correct inaccurate or incomplete information;
- Deletion — request that we delete your personal information, subject to legal limits;
- Portability — receive certain data in a structured, machine-readable format;
- Objection & restriction — object to or restrict certain processing, and withdraw consent where processing relies on it;
- Non-discrimination — not be treated unfairly for exercising your privacy rights.
To exercise any of these rights, contact us at privacy@hostfilya.com. We may need to verify your identity before responding.
9. International transfers
HostFilya operates data-centre regions and works with providers in multiple countries, so your information may be transferred to and processed outside your home country. Where we transfer personal data internationally, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms to protect it.
10. Children's privacy
The Services are intended for adults and are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you by email or through the control panel. Your continued use of the Services after changes take effect constitutes acceptance of the revised Policy.
12. Contact
If you have questions about this Policy or how we handle your information, contact our privacy team at privacy@hostfilya.com, or reach us through our contact page.
Reminder: this document is a template intended as a starting point. It is not legal advice. Please have a qualified lawyer review and tailor it before relying on it for your business.