Email Setup

A custom email address like you@yourbusiness.com looks far more professional than a free webmail account, and with HostFilya it only takes a few minutes to set up. This guide walks you through creating a mailbox, getting the records right, and connecting it to every device you own.

Creating a mailbox at your domain

From your dashboard, open the Email section and click Create mailbox. Choose the address (the part before the @), pick the domain, set a strong password and choose a storage size. Save, and the mailbox is live immediately — ready to send and receive.

The MX records you need

For email to reach your new mailbox, your domain's MX records must point to our mail servers. MX records are the signpost that tells the world "deliver mail for this domain over here."

• If your domain uses HostFilya nameservers, the correct MX records are already in place — there's nothing to do.
• If you manage DNS elsewhere, add the MX records exactly as shown in your dashboard's Email setup page, then remove any old MX records from a previous provider.

Tip: it's normal for MX changes to take up to a few hours to take effect. If a test email bounces right after setup, wait a little and try again before troubleshooting.

Reading mail in webmail

The fastest way to check your email is webmail — no setup required. Visit yourdomain.com/webmail (or click Open webmail from your dashboard), sign in with your full email address and password, and you're in. It works in any browser, so it's perfect when you're on someone else's computer.

Connecting your phone and desktop apps

To read mail in an app, you'll use these IMAP and SMTP settings. IMAP keeps your mail in sync across devices; SMTP is what sends it.

• Username: your full email address (you@yourdomain.com)
• Password: your mailbox password
• Incoming (IMAP) server: mail.yourdomain.com, port 993, SSL/TLS on
• Outgoing (SMTP) server: mail.yourdomain.com, port 465, SSL/TLS on
• Authentication: required for outgoing mail (use the same username and password)

iPhone and iPad

1. Open Settings → Mail → Accounts → Add Account → Other.
2. Tap Add Mail Account and enter your name, full email address and password.
3. Choose IMAP, then enter the incoming and outgoing server details above.
4. Tap Save — your mail will start syncing.

Android

1. Open your mail app and choose Add account → Other / Personal (IMAP).
2. Enter your full email address and password.
3. Enter the incoming and outgoing server settings above when prompted.
4. Finish, and your inbox will load.

Outlook and Apple Mail

In both apps, add a new account, choose IMAP (Outlook may call it "Advanced setup → IMAP"), and enter the same server details. Apple Mail usually detects everything once you type your email and password; if it asks, fill in the incoming and outgoing servers manually using the values above.

Forwarding and aliases

You don't always need a full mailbox. A forwarder sends any mail arriving at one address straight on to another inbox — handy for routing sales@ to your personal account. An alias is an extra address that drops into an existing mailbox, so you can receive mail at several names without managing several logins. Set both up under the Email section of your dashboard.

Spam filtering

Every mailbox includes automatic spam filtering that scores incoming messages and quarantines the obvious junk. You can adjust how aggressive the filter is, and add addresses to allow-lists or block-lists, from your mailbox settings. To help your mail reach others, make sure your SPF and DKIM records are in place — these are set up for you automatically when your domain uses our nameservers.

Common email troubleshooting

• Can't send but can receive? Your SMTP settings are usually the culprit — confirm the outgoing server, port 465 with SSL, and that authentication is switched on.
• Mail not arriving at all? Check your MX records match the dashboard and that no old records remain from a previous host.
• Password rejected? Re-enter it carefully; if you recently changed it, update the password in every device and app.
• Your messages landing in others' spam? Verify your SPF and DKIM (TXT) records are present — see our Domains & DNS guide.
• Mailbox full? Free up space or increase the mailbox storage from your dashboard.

If email still isn't behaving, our support team can check your records and settings with you at any hour.